💳 Membership Questions
Q: How does the membership work?
A: PureAdvantage By Kate membership gives you exclusive access to discounted pricing on all our products. You pay a monthly membership fee, and in return, you get significant savings on every purchase. There are no minimum purchase requirements, buy as much or as little as you want each month.
Q: What does membership cost?
A: Our monthly membership is $19.99/month. This small fee unlocks member-exclusive pricing that can save you 20-40% on products compared to non-member prices.
Q: Can I cancel my membership anytime?
A: Yes! There are no contracts or commitments. Cancel anytime through your account dashboard, by emailing membership@hormoneflux.com, or by calling customer service. You'll keep your benefits until the end of your current billing period.
Q: Is membership worth it?
A: If you purchase even 1-2 products per month, membership typically pays for itself in savings. Most members save $50+ per month compared to non-member pricing.
📦 Ordering & Shipping
Q: How fast do you ship?
A: Orders placed before 2 PM EST Monday-Friday typically ship the same day! Standard shipping takes 3-7 business days. We also offer 2-day and overnight shipping options. Plus, all members get FREE standard shipping on every order.
Q: Do you ship internationally?
A: Currently, we only ship within the United States, including Alaska, Hawaii, Puerto Rico, and U.S. territories. We're working on international shipping options!
Q: Can I track my order?
A: Yes! You'll receive a tracking number via email as soon as your order ships. You can track it through your account dashboard or directly on the carrier's website.
Q: What if my package is lost or stolen?
A: Contact us immediately at orders@hormoneflux.com or 1-800-PURE-ADV. We'll investigate with the carrier and send a replacement if needed.
💊 product Questions
Q: Are your products safe?
A: Yes! All our products are manufactured in certified facilities following strict quality standards. However, you should always consult with your healthcare provider before starting any new supplement, especially if you're pregnant, nursing, or taking medications.
Q: Are your products FDA apved?
A: Dietary supplements are not required to be FDA apved. However, our products are manufactured in FDA-registered facilities following Good Manufacturing Practices (GMP). All products comply with FDA regulations for dietary supplements.
Q: Can I take multiple products together?
A: Most of our products can be safely combined, but we recommend consulting with your healthcare provider, especially if you're taking medications or have health conditions. Some products contain overlapping ingredients, so check the labels to avoid exceeding recommended dosages.
Q: How long until I see results?
A: Results vary by product and individual. Some products (like energy or sleep support) may work within days, while others (like hair/skin/nails or joint support) typically require 4-8 weeks of consistent use to see optimal results.
Q: Do I need to take these supplements forever?
A: That depends on your health goals and needs. Many people use our products long-term to maintain wellness, while others use them for specific short-term needs. Consult your healthcare provider for personalized guidance.
💰 Returns & Refunds
Q: What's your return policy?
A: We offer a 60-day money-back guarantee on all products. If you're not satisfied for any reason, contact us for a full refund, no questions asked. You don't even need to return the product! See our full returns policy for details.
Q: How long do refunds take?
A: We cess refund requests within 24 hours. The refund should appear in your account within 3-5 business days, depending on your bank or card issuer.
Q: Can I return opened products?
A: Yes! Our 60-day guarantee applies to both opened and unopened products. Try our products risk-free!
👤 Account & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption to tect your payment information. We never store your full credit card details on our servers.
Q: How do I update my payment method?
A: Log in to your account dashboard and go to "Payment Methods" to update your card information or add a new payment method.
Q: Can I change my shipping address?
A: Yes! Update your default shipping address in your account dashboard. For orders already placed, contact customer service immediately and we'll try to update it before it ships.
📞 Still Have Questions?
If you didn't find the answer you're looking for, we're here to help!
Email: support@hormoneflux.com
Phone: 1-800-PURE-ADV (1-800-787-3238)
Hours: Monday-Friday, 9 AM - 6 PM EST
Live Chat: Available on our website during business hours